Phoenix Vets, located in Sandhurst, is a well-regarded veterinary clinic known for its compassionate and personalized care. The clinic, which offers emergency veterinary services, has garnered a 4.4-star rating from 48 reviews on Google Maps. While this rating is below the ideal 4.5 from a larger set of reviews, the feedback generally reflects positive experiences.

The team at Phoenix Vets, particularly individuals like Michele at reception and vet Rachel, are frequently praised for their kindness and ability to ease anxious situations. Reviewers appreciate the staff's dedication to clear communication, ensuring pet owners understand the care options available. This is crucial in times of distress, such as when making difficult end-of-life decisions for pets, a service that Phoenix Vets handles with notable empathy and respect.

Several reviewers have highlighted their long-term relationship with Phoenix Vets, indicating high levels of trust and satisfaction with ongoing care. For example, Sarah Gubby notes her family's reliance on the clinic for over 16 years and commends the team for their consistent support during both routine and challenging times.

However, not all reviews are glowing. One reviewer reported a negative experience regarding an initial checkup, feeling that the vet was more focused on promoting services than providing thorough care. This feedback suggests potential room for improvement in ensuring all clients feel their pets receive comprehensive attention during visits.

Overall, Phoenix Vets is recognized for its friendly and knowledgeable staff, who often go above and beyond for their clients. While the majority of experiences are positive, the clinic may benefit from addressing occasional concerns to enhance their service quality further.