I want to praise the receptionist, Michele, who could not have been kinder. Also vet, Rachel. It’s an anxious time when your animal is unwell and they really helped.

We’ve had all of our dogs with Phoenix since we moved to Sandhurst 16 years ago. The reception staff, vet nurses and vets are so lovely and kind and deal with the owners who’ve received bad news with such care. The vets explain things so a normal person can understand the options and consequences. The three dogs who we’ve said goodbye to whilst with Phoenix have been sent over rainbow bridge from the comfort of our own sofa at home. They go above and beyond to make sure the worst moment of pet ownership is made as bearable as possible. We are only leaving as we’ve moved county.

Went in today for an initial checkup for my puppy. First off all the vet called us in 10 mins after our appointment time. He hardly spent 5 mins with the dog and start promoting and selling their services. It's my first pet and I want to make sure everything is fine with him. I felt he was being uncaring and sarcastic. I didn't question him at the time as i wasn't sure what check they were supposed to carry out on the initial checkup visit. Looking back I should have just walked out for the service I received but being polite I stayed through the whole appointment which was barely 10mins baring in mind more the half of it was him trying to sell me extras.

Very Friendy Team, took our puppy there for his Vaccination and the entire experience was very pleasant! Very friendly and helpful staff and full of great advice!

Lovely Vet, helped me through the complex steps of moving my dog to New Zealand. They were excellent, even though I was new to the practice they assisted wherever necessary and were perfect with my dog, who gets a little scared at the vet. Could not recommend them more.