Specialist Vets in Thatcham

## Summary Donnington Grove Veterinary Group is noted in the provided clinic data as a **veterinary nurse training facility**. Ownership (independent vs part of a larger group) isn’t stated in the information provided. From the latest reviews, owners most often describe a practice that’s set up for **routine care and ongoing pet health planning** (including **health plans and neutering** discussions), and for **support during serious illness and end-of-life situations**. Decision-relevant specifics mentioned include: - Staff talking a new owner through **health plan setup and neutering** questions “clearly and concisely” (Karen is named). - Reports of the team being supportive when pets were **very unwell**, including during lockdown, and in one case **trying to save a dog** and supporting the family when it wasn’t possible. - A conflicting access experience: one reviewer says they were told the clinic **only sees registered pets** and would need a **two-week wait** to be seen. ## Services Services and topics explicitly mentioned in the provided information include: - **Veterinary nurse training** (clinic data) - **Health plans** (review mentions asking about setting one up) - **Neutering** (review mentions discussing neutering) - **Treatment/medication for eye problems** (review mentions eye drops) - **Care for sick pets**, including cats and dogs (multiple reviews reference severe illness and attempted treatment) ## Pricing - One reviewer reports being charged **£90 for eye drops**, comparing it to **£36** via an online vet, and saying they felt the difference “cannot be justified.” ## People - **Karen** (role not stated) is singled out for taking time on the phone to explain **health plan setup and neutering** to a new pet owner in a “clear and concise” way, helping them feel at ease. - **Nurses** are specifically mentioned as “very helpful and nice” in one review (no names given). ## Reviews **Google rating: 4.8 stars from 150 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Support in difficult cases:** owners describe the team being supportive when pets were seriously ill, including one account of the practice doing everything they could to save a dog, and another describing help when a cat was very sick. - **Good explanations for routine planning:** one new owner describes detailed, reassuring help with questions about health plans and neutering. - **Access policy conflict:** one reviewer describes being refused advice/seen because their puppy wasn’t registered and being told to register and wait two weeks; others describe appointments being easy to get and not waiting long. - **Cost concern raised:** a specific complaint about the price of eye drops (£90 vs £36 online). - **Practical note:** one review mentions **parking can be difficult at times**.