Donnington Grove Veterinary Group

Donnington Grove Veterinary Group is a highly regarded veterinary clinic located in Thatcham, Berkshire, England. It maintains an impressive overall rating of 4.8 stars based on 150 reviews, indicating consistent satisfaction among its clientele. This rating is bolstered by a significant volume of reviews, adding reliability to the data.

The clinic is noted for its specialized role as a Veterinary Nurse Training facility, reflecting a commitment to both animal care and education within the veterinary field. However, customer feedback presents a mixed picture. While the majority of reviews highlight exceptional service and caring staff, there are outliers that note areas for improvement.

Among the written reviews, several customers praise the clinic for its supportive and attentive staff. One client, A R, appreciated the clear guidance provided by a staff member named Karen, which highlights the clinic's dedication to client education and care. Another reviewer, Nana Banana, commends the clinic for its responsiveness and supportive approach, especially during challenging times such as the COVID-19 lockdown.

Conversely, some criticisms arise, primarily concerning pricing and service policies. Richard Odendaal's review mentions a significant price discrepancy for eye drops compared to online options, suggesting a potential area for cost reassessment. Additionally, JACK G's review criticizes the clinic's policy of only seeing registered pets, which led to a delay in urgent care for a sick puppy.

Overall, Donnington Grove Veterinary Group is well-regarded for its compassionate care and professional staff, though prospective clients might consider potential pricing and registration policies when making their decision.