Twyford Veterinary Clinic

Twyford Veterinary Clinic is part of the Active Vetcare Veterinary Group (a multi-surgery group, as described on the practice website). It’s set up for small animal GP care plus in-house diagnostics (X‑ray, ultrasound, in-house lab) and a wide range of routine and clinical procedures, with named options for referral services (soft tissue surgery, orthopaedics, cardiology). The clinic is also listed as a veterinary nurse training facility.

From recent reviews, owners most often describe clear explanations of treatment, supportive reception/nursing teams, and practical touches like efficient nurse appointments for nail clipping with treats for positive reinforcement. There is also a notable older negative review describing a documentation error contributing to an issue being missed during an anaesthetic, and dissatisfaction with how concerns were handled.

Services

Based on the clinic website summary and reviews, services mentioned include

• •Consultations and routine check-ups (including six-month health checks)
• •Vaccinations and parasite control
• •Microchipping
• •Neutering
• •Dentistry
• •Surgery (owners mention pets having operations; the website also lists soft tissue surgery, plus referral services for orthopaedic surgery and cardiology)
• •Diagnostic tests & imaging, including X‑ray and ultrasound, with an in-house lab
• •Nurse clinics, including grooming & nail clipping (specifically described in a recent review as a nail trim for a nervous dog, handled quickly with treats)
• •Blood pressure checks
• •Anal sac expression
• •Pet travel documentation (GB)
• •Home visits
• •Exotic animals GP service (species listed by the practice include small mammals, reptiles/tortoises, cage birds, and backyard poultry, as well as dogs and cats)

Out-of-hours arrangements are described on the website as being provided by MiNightVet (details beyond that aren’t stated here).

Pricing

• •One reviewer reports the clinic did not charge for a consultation when they brought in an unregistered dog after a road traffic accident.

People

No individual staff names are provided in the information available, but roles mentioned include

• •Veterinary nurses: A recent review describes a nurse handling a reluctant dog during a nail trim, keeping it quick and controlled and using treats as positive reinforcement.
• •Reception team: Multiple recent reviews mention being welcomed on arrival and finding reception consistently friendly.
• •Vets / clinical leadership: Several reviews praise vets for explaining each step clearly around treatment and surgery, including reassurance and a follow-up appointment after an operation. One older review, however, describes dissatisfaction with a clinical director’s lack of empathy following a serious concern.

Reviews

Google rating: 4.6 stars from 48 reviews. “”

• •Clear communication: Owners repeatedly mention staff explaining treatment step-by-step and making sure they understood what was happening.
• •Support around procedures/operations: Reviews describe pets having operations, with information provided and follow-up appointments that owners found reassuring.
• •Handling nervous pets in nurse appointments: One recent example highlights a nail trim for a dog that tried to bolt, completed efficiently with calm handling and treats.
• •Compassion in difficult situations: One review recounts an emergency visit after a car accident where staff “tried everything” and treated the pet respectfully after it died.
• •Conflicting experience on safety/process and empathy: One older 2‑star review alleges incorrect notes led to an issue being missed while their dog was under general anaesthetic, and reports an unsympathetic response and a feeling the practice was “money focussed.”