Specialist Vets in Windsor

## Summary Forest House Veterinary Group describes itself as a **privately owned (independent) veterinary group**, established for **over 150 years**, with a **main hospital that has a resident nurse on site 24 hours a day** for accident-and-emergency care. Reviews add some practical decision signals: owners mention being **squeezed in for a Sunday appointment when fully booked**, and receiving a **next-day follow-up call** to check symptoms and worries. Dental work is specifically referenced (a senior cat having **several teeth removed** with a good outcome). There is also a sharp disagreement in experiences: one reviewer alleges pressure around euthanasia and cost, while multiple others describe the vets’ advice as **“fair and balanced.”** ## Services From the clinic’s website and the latest reviews, services mentioned include: - **Accident and emergency care**, with a **resident nurse on site 24 hours a day** (as stated on the website). - **Vaccinations** (also specifically mentioned in a review as a reason for visiting). - **Neutering** - **Microchipping** - **Dental care** (reviews mention **tooth removals/extractions** for an older cat). - **Worming & flea treatment** - Support for **puppies & kittens** and **senior pets** - **Weight clinics** - **Ophthalmology** - **Pet travel** - **End-of-life care** (“When it’s time to say goodbye” is listed on the site) - A **Pet Health Plan** is mentioned on the website (monthly direct debit; products delivered straight to your door), but no prices or exact inclusions are provided in the inputs. - Listed in the structured clinic data: **Veterinary Nurse Training facility**. ## People Named staff mentioned in the available reviews: - **Tom (vet)** — described as “friendly and calming,” which the reviewer links to feeling reassured during the appointment. - **Martin (vet)** — one reviewer says he is very approachable and kind, and credits him with providing outstanding care for their cats over time. - **Jill (reception staff; name uncertain in the review)** — praised for being “superb” and helpful during a recent visit. - **Donna (reception staff)** — a 1-star reviewer describes her as rude and says she refused to share information by phone about a cat they had brought in overnight. ## Reviews **4.6 stars from 228 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Appointments and follow-up:** one owner says the practice **fit their dog in on a Sunday despite being fully booked**, then **called the next day** to check progress and invite further questions. - **Communication and decision-making:** multiple reviewers describe vets who are calming/approachable, and one says the advice is **“fair and balanced.”** - **Specific clinical outcomes:** one review mentions an older cat having **several teeth removed**, with the owner reporting the cat was much improved afterward. - **Conflicting experiences around costs and euthanasia:** one reviewer alleges the practice pushed for euthanasia due to expense and that the pet was euthanised overnight without their agreement; this conflicts with other reviewers’ accounts of trust and balanced advice. - **Value (non-specific):** reviews include “good value” / “very reasonable” pricing, but no actual fees are stated.

## Summary Alma Veterinary Hospital offers routine and preventive care (including vaccinations and parasite protection) alongside procedures such as neutering (with keyhole surgery options) and dental care, and it treats a range of small pets including rabbits, guinea pigs, ferrets and hamsters as well as cats and dogs. The clinic also states it provides emergency vet services, and one review describes a dog being kept overnight under emergency care for acute pancreatitis after an almost-immediate appointment. Across the latest reviews, owners often mention clear explanations during consultations and a conservative approach in some cases (for example, rest and painkillers rather than moving straight to tests and x‑rays). Pricing and cost communication is a point of conflict: some reviewers say the practice doesn’t “rip you off,” while others describe not being informed of costs before additional procedures or being quoted a consultation fee higher than an RSPCA voucher. ## Services - **Preventive care:** vaccinations and parasite protection (website). - **Surgery:** neutering, with **keyhole surgery options** mentioned (website). - **Dental care** (website). - **Nurse clinics** (website). - **Pet travel advice** (website). - **Emergency care:** the clinic states it offers emergency vet services (website); one reviewer reports their dog stayed **overnight under emergency care** for acute pancreatitis (review). - **Species treated (as stated):** cats, dogs, rabbits, guinea pigs, ferrets, hamsters (website). One review specifically mentions treatment for a **guinea pig** (review). ## Pricing - **Consultation fee:** £69 (review). - **RSPCA voucher value mentioned:** £60 (review). ## Reviews **4.8 stars from 323 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Explanations and decision-making:** multiple owners say consultations were clearly explained; one specifically valued a **conservative plan (rest and painkillers) rather than tests/x‑rays**. - **Emergency/urgent help:** one detailed account describes an **almost-immediate appointment**, **overnight care**, and recovery from **acute pancreatitis**. - **Costs and communication are mixed:** one reviewer says they were **not informed about costs** before agreeing to a scan for a guinea pig; another alleges a difficult call about an **RSPCA voucher vs consultation fee** and felt the response was insensitive, while other reviews say the team is helpful and not money-driven.