Dog & Cat Vets in Twyford

## Summary Twyford Veterinary Clinic is part of the **Active Vetcare Veterinary Group** (a multi-surgery group, as described on the practice website). It’s set up for **small animal GP care** plus **in-house diagnostics** (X‑ray, ultrasound, in-house lab) and a wide range of routine and clinical procedures, with named options for **referral services** (soft tissue surgery, orthopaedics, cardiology). The clinic is also listed as a **veterinary nurse training facility**. From recent reviews, owners most often describe **clear explanations of treatment**, **supportive reception/nursing teams**, and practical touches like **efficient nurse appointments for nail clipping with treats for positive reinforcement**. There is also a notable older negative review describing a **documentation error contributing to an issue being missed during an anaesthetic**, and dissatisfaction with how concerns were handled. ## Services Based on the clinic website summary and reviews, services mentioned include: - **Consultations** and routine check-ups (including **six-month health checks**) - **Vaccinations** and **parasite control** - **Microchipping** - **Neutering** - **Dentistry** - **Surgery** (owners mention pets having operations; the website also lists **soft tissue surgery**, plus referral services for **orthopaedic surgery** and **cardiology**) - **Diagnostic tests & imaging**, including **X‑ray** and **ultrasound**, with an **in-house lab** - **Nurse clinics**, including **grooming & nail clipping** (specifically described in a recent review as a nail trim for a nervous dog, handled quickly with treats) - **Blood pressure checks** - **Anal sac expression** - **Pet travel documentation (GB)** - **Home visits** - **Exotic animals GP service** (species listed by the practice include small mammals, reptiles/tortoises, cage birds, and backyard poultry, as well as dogs and cats) Out-of-hours arrangements are described on the website as being provided by **MiNightVet** (details beyond that aren’t stated here). ## Pricing - One reviewer reports the clinic **did not charge for a consultation** when they brought in an **unregistered dog after a road traffic accident**. ## People No individual staff names are provided in the information available, but roles mentioned include: - **Veterinary nurses:** A recent review describes a nurse handling a reluctant dog during a **nail trim**, keeping it **quick and controlled** and using **treats as positive reinforcement**. - **Reception team:** Multiple recent reviews mention being **welcomed on arrival** and finding reception consistently friendly. - **Vets / clinical leadership:** Several reviews praise vets for **explaining each step clearly** around treatment and surgery, including reassurance and a **follow-up appointment** after an operation. One older review, however, describes dissatisfaction with a **clinical director’s lack of empathy** following a serious concern. ## Reviews **Google rating: 4.6 stars from 48 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Clear communication:** Owners repeatedly mention staff **explaining treatment step-by-step** and making sure they understood what was happening. - **Support around procedures/operations:** Reviews describe pets having **operations**, with **information provided** and **follow-up appointments** that owners found reassuring. - **Handling nervous pets in nurse appointments:** One recent example highlights a **nail trim** for a dog that tried to bolt, completed efficiently with **calm handling and treats**. - **Compassion in difficult situations:** One review recounts an emergency visit after a car accident where staff **“tried everything”** and treated the pet respectfully after it died. - **Conflicting experience on safety/process and empathy:** One older 2‑star review alleges **incorrect notes** led to an issue being missed while their dog was under **general anaesthetic**, and reports an unsympathetic response and a feeling the practice was “money focussed.”