Alma Veterinary Hospital

Alma Veterinary Hospital offers routine and preventive care (including vaccinations and parasite protection) alongside procedures such as neutering (with keyhole surgery options) and dental care, and it treats a range of small pets including rabbits, guinea pigs, ferrets and hamsters as well as cats and dogs. The clinic also states it provides emergency vet services, and one review describes a dog being kept overnight under emergency care for acute pancreatitis after an almost-immediate appointment.

Across the latest reviews, owners often mention clear explanations during consultations and a conservative approach in some cases (for example, rest and painkillers rather than moving straight to tests and x‑rays). Pricing and cost communication is a point of conflict: some reviewers say the practice doesn’t “rip you off,” while others describe not being informed of costs before additional procedures or being quoted a consultation fee higher than an RSPCA voucher.

Services

•Preventive care: vaccinations and parasite protection (website).
•Surgery: neutering, with keyhole surgery options mentioned (website).
•Dental care (website).
•Nurse clinics (website).
•Pet travel advice (website).
•Emergency care: the clinic states it offers emergency vet services (website); one reviewer reports their dog stayed overnight under emergency care for acute pancreatitis (review).
•Species treated (as stated): cats, dogs, rabbits, guinea pigs, ferrets, hamsters (website). One review specifically mentions treatment for a guinea pig (review).

Pricing

•Consultation fee: £69 (review).
•RSPCA voucher value mentioned: £60 (review).

Reviews

4.8 stars from 323 reviews.

•Explanations and decision-making: multiple owners say consultations were clearly explained; one specifically valued a conservative plan (rest and painkillers) rather than tests/x‑rays.
•Emergency/urgent help: one detailed account describes an almost-immediate appointment, overnight care, and recovery from acute pancreatitis.
•Costs and communication are mixed: one reviewer says they were not informed about costs before agreeing to a scan for a guinea pig; another alleges a difficult call about an RSPCA voucher vs consultation fee and felt the response was insensitive, while other reviews say the team is helpful and not money-driven.

Reviews for Alma Veterinary Hospital

Note: Showing the 5 most recent Google reviews out of 323 we track in total. Recent reviews may not be representative of overall sentiment.

kulvinder Chandale

a month ago

I called this Vet today on the advice of the RSPCA regarding a young stray cat who needs urgent medical attention for his eye. We have been looking after this poor traumatised cat for a few weeks, and today I needed help for his infected eye. I was absolutely horrified when the lady [who refused to give her name] said to me that the vets consultation is £69 and the RSPCA voucher is only £60 and since i made the choice to feed the poor cat, the medical bills was my responsibility. The vet is clearly abusing the RSPCA money to pocket themselves and not put their duty of care and the animals welfare first. She repeatedly said this to me which i found very insulting and insensitive. I have reported them to the RSPCA and advise that no one takes their pets to this vet and they are only interested in how much money they can pocket and refuse to help injured, sick and vulnerable pets. The tone and mannerism of this lady was so rude and heartless. In the end another lady came to the phone and said she was going to terminate the call and left this poor cat without urgent medical assistance. I will share the audio recording with their regulator for further investigation.

Amy Ashby

2 months ago

The staff go over and above to provide the best care and outcome for your pets. Really grateful for everything they’ve done

Debra Dulake

As always extremely happy with our consultation at Alma vets. Felt that everything was explained and feel that a conservative approach of rest and painkillers was taken rather than suggesting tests and x-rays. Reception staff are always delightful and helpful.

Mr Maximus

in the last week

The only one Vet that I trust!! Friendly staff, helpful, and most important they don't try to rip you off for money, they actually want to help!!! Free parking! Thank you.

donna callaghan

3 months ago

First visit and they were lovely.

Paul Earwaker

Great team, friendly, everything clearly explained, they love my animals above all else. Can't recommend highly enough!

Emma Hedley

5 months ago

As always excellent service from the whole team at Alma Vets. A warm welcome, an excellent consultation and would highly recommend. Many thanks

Maciej Jabłoński

6 months ago

I wasn't informed about the costs of the treatment. My guinea pig only needed his nails clipped. We mentioned he had some trouble with pooping, so the doctor suggested doing a scan, which we agreed to. After about 40 minutes, the doctor came back smiling and said everything was fine. However, when it was time to pay, I was shocked by the huge bill. I believe clients should be clearly informed about any additional costs before proceeding with treatments.

Inga Gourlay

a year ago

They saved our 11 year old Labrador’s life. We never had any health issues untill our dog woke up one morning and refused to eat, drink or could barely walk. We managed to get an appointment almost immediately and our dog has been left at Alma Vets overnight under emergency care for what happened to be acute pancreatitis. I can’t thank you enough for looking after our dog with so much love, care and professionalism.