Alma Veterinary Hospital

Alma Veterinary Hospital in Windsor is part of IVC Evidensia and offers routine and preventive care alongside procedures such as neutering, including keyhole surgery options, and dental treatment. The practice says it treats a range of small pets as well as cats and dogs, and it also offers emergency vet services. Recent feedback is largely very positive, with owners often highlighting clear explanations, a caring team and supportive handling in both routine and difficult situations.

Services

•Routine and preventive care: vaccinations, parasite protection and nurse clinics.
•Surgery and procedures: neutering, including keyhole surgery options, plus dental care.
•Emergency and urgent care: the clinic states it offers emergency vet services; recent feedback includes prompt help, and an earlier review described overnight care for a dog with acute pancreatitis.
•Species treated: cats, dogs, rabbits, guinea pigs, ferrets and hamsters. Recent reviews also include a guinea pig case.
•Other support: pet travel advice is listed by the clinic.

Pricing

No published pricing information is currently available for this clinic.

People

Melanie is the only vet named in recent feedback; one owner specifically praised her for being understanding and respectful during a pet cremation. Reviews also speak warmly about the nurses, reception staff and wider team for being caring, welcoming and helpful.

Reviews

Google rating: 4.8/5 from 324 reviews.

•Recent feedback is mostly very positive, with owners describing the team as friendly, professional, welcoming and caring.
•Several reviewers mention clear explanations during consultations, and one specifically appreciated a conservative approach using rest and pain relief rather than moving straight to tests and x-rays.
•The team is also praised for support in more difficult moments, including compassionate handling of a pet’s cremation.
•Cost communication is the main recurring criticism in the recent comments: one reviewer felt they were not clearly told about extra charges before further treatment for a guinea pig, while another was unhappy about a discussion involving an RSPCA voucher and consultation fee.

Reviews for Alma Veterinary Hospital

Note: Showing the 10 most recent Google reviews out of 324 we track in total. Recent reviews may not be representative of overall sentiment.

Vivien Harvey

2 months ago

Really good vets everything explained and was put at ease and great advice given

John Mitchell

Extremely caring and professional when dealing with our beloved Beauty's cremation. Melanie the vet was very understanding and respectful when handling the whole process as were the nurses and reception staff. A very big thank you from us all

Con Par

3 months ago

Excellent! Very difficult to improve on professional performance. Always friendly and welcoming.

kulvinder Chandale

5 months ago

I called this Vet today on the advice of the RSPCA regarding a young stray cat who needs urgent medical attention for his eye. We have been looking after this poor traumatised cat for a few weeks, and today I needed help for his infected eye. I was absolutely horrified when the lady [who refused to give her name] said to me that the vets consultation is £69 and the RSPCA voucher is only £60 and since i made the choice to feed the poor cat, the medical bills was my responsibility. The vet is clearly abusing the RSPCA money to pocket themselves and not put their duty of care and the animals welfare first. She repeatedly said this to me which i found very insulting and insensitive. I have reported them to the RSPCA and advise that no one takes their pets to this vet and they are only interested in how much money they can pocket and refuse to help injured, sick and vulnerable pets. The tone and mannerism of this lady was so rude and heartless. In the end another lady came to the phone and said she was going to terminate the call and left this poor cat without urgent medical assistance. I will share the audio recording with their regulator for further investigation.

Amy Ashby

6 months ago

The staff go over and above to provide the best care and outcome for your pets. Really grateful for everything they’ve done

Debra Dulake

As always extremely happy with our consultation at Alma vets. Felt that everything was explained and feel that a conservative approach of rest and painkillers was taken rather than suggesting tests and x-rays. Reception staff are always delightful and helpful.

Mr Maximus

The only one Vet that I trust!! Friendly staff, helpful, and most important they don't try to rip you off for money, they actually want to help!!! Free parking! Thank you.

donna callaghan

7 months ago

First visit and they were lovely.

Paul Earwaker

9 months ago

Great team, friendly, everything clearly explained, they love my animals above all else. Can't recommend highly enough!