Phoenix Vets – Vets in Sandhurst
Clinic Overview
Phoenix Vets is a CVS Group small-animal practice in Sandhurst, established in 1988, treating dogs, cats and several small mammals including rabbits and ferrets. The clinic provides routine preventive care alongside neutering, surgery, home visits and pet travel documentation. Recent feedback is strongly positive overall, with owners often praising calm handling, clear explanations and compassionate support during stressful or end-of-life appointments.
Services
- •Routine and preventive care: consultations, vaccinations, parasite control, microchipping, nurse clinics, blood pressure checks and six-month health checks. Recent reviews include positive first visits for puppies and cats, with owners mentioning clear advice, gentle handling and unhurried vaccination appointments.
- •Procedures and treatment: neutering, surgery and anal sac expression.
- •Small mammal care: the practice sees small pets including rabbits and ferrets. One owner specifically praised the care given during a rabbit groom and nail trim.
- •Home and practical services: home visits, including at-home euthanasia, and GB pet travel documentation. Owners have also highlighted help with the paperwork and process involved in moving a dog to New Zealand.
- •Emergency arrangements: emergency support is available during normal opening hours by calling the practice. Out of hours, emergency care is provided by MiNightVet Woking.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Most feedback focuses on care and communication rather than cost, although one dissatisfied reviewer felt an initial puppy appointment placed too much emphasis on optional extras.
People
- •Annie (vet): praised in multiple reviews for helpful, calm care, including puppy vaccinations and treatment for a Pomeranian puppy.
- •Alex (vet): positively mentioned for a first puppy visit, with clear answers on vaccinations, checks and feeding advice.
- •Rachel (vet): thanked for support during an anxious time with an unwell pet.
- •Georgia (vet): described warmly after a first cat visit.
- •Charlotte (nurse): praised alongside the wider team for caring for a family cat.
- •Hilly: highlighted for gentle handling, including care for both a rabbit and a cat.
- •Phoebe: mentioned positively in recent reviews for calm, kind care.
- •Michelle / Michele (reception): repeatedly praised for kindness, reassurance and helpful communication; Cerys is also mentioned positively on reception.
- •Milly: named in a positive review about a puppy visit.
- •Wider team: longer-term clients speak well of the reception staff, nurses and vets for friendliness, professionalism, clear explanations and compassionate end-of-life support.
Reviews
Phoenix Vets has 4.5 stars from 56 Google reviews.
- •Recent feedback is very positive overall, with owners describing the team as friendly, calm and professional across reception, nursing and vet appointments.
- •Puppy and first-visit owners often mention clear explanations, gentle handling and staff taking time to answer questions without making appointments feel rushed.
- •Several reviews highlight reassurance during anxious visits, with named staff thanked for keeping both pets and owners calm.
- •Longer-term clients especially praise the practice’s compassion around serious illness and at-home euthanasia, though one older negative review described an initial puppy appointment as brief and too focused on add-on services.
