Phoenix Vets – Vets in Sandhurst
Clinic Overview
Phoenix Vets, located in Sandhurst, is a well-regarded veterinary clinic known for its compassionate and personalized care. The clinic, which offers emergency veterinary services, has garnered a 4.4-star rating from 48 reviews on Google Maps. While this rating is below the ideal 4.5 from a larger set of reviews, the feedback generally reflects positive experiences.
The team at Phoenix Vets, particularly individuals like Michele at reception and vet Rachel, are frequently praised for their kindness and ability to ease anxious situations. Reviewers appreciate the staff's dedication to clear communication, ensuring pet owners understand the care options available. This is crucial in times of distress, such as when making difficult end-of-life decisions for pets, a service that Phoenix Vets handles with notable empathy and respect.
Several reviewers have highlighted their long-term relationship with Phoenix Vets, indicating high levels of trust and satisfaction with ongoing care. For example, Sarah Gubby notes her family's reliance on the clinic for over 16 years and commends the team for their consistent support during both routine and challenging times.
However, not all reviews are glowing. One reviewer reported a negative experience regarding an initial checkup, feeling that the vet was more focused on promoting services than providing thorough care. This feedback suggests potential room for improvement in ensuring all clients feel their pets receive comprehensive attention during visits.
Overall, Phoenix Vets is recognized for its friendly and knowledgeable staff, who often go above and beyond for their clients. While the majority of experiences are positive, the clinic may benefit from addressing occasional concerns to enhance their service quality further.
Special Services
Animals Treated at Phoenix Vets
Animals We Treat
Companion Animals
Opening Hours – Phoenix Vets
Opening Hours
Hours
Reviews for Phoenix Vets
Note: Showing the 5 most recent Google reviews out of 48 we track in total. Recent reviews may not be representative of overall sentiment.
Diane Faux
in the last week
I want to praise the receptionist, Michele, who could not have been kinder. Also vet, Rachel. It’s an anxious time when your animal is unwell and they really helped.
Sarah Gubby
4 weeks ago
We’ve had all of our dogs with Phoenix since we moved to Sandhurst 16 years ago. The reception staff, vet nurses and vets are so lovely and kind and deal with the owners who’ve received bad news with such care. The vets explain things so a normal person can understand the options and consequences. The three dogs who we’ve said goodbye to whilst with Phoenix have been sent over rainbow bridge from the comfort of our own sofa at home. They go above and beyond to make sure the worst moment of pet ownership is made as bearable as possible. We are only leaving as we’ve moved county.
carbon xtreme
a year ago
Went in today for an initial checkup for my puppy. First off all the vet called us in 10 mins after our appointment time. He hardly spent 5 mins with the dog and start promoting and selling their services. It's my first pet and I want to make sure everything is fine with him. I felt he was being uncaring and sarcastic. I didn't question him at the time as i wasn't sure what check they were supposed to carry out on the initial checkup visit. Looking back I should have just walked out for the service I received but being polite I stayed through the whole appointment which was barely 10mins baring in mind more the half of it was him trying to sell me extras.
Warren Manser
a year ago
Very Friendy Team, took our puppy there for his Vaccination and the entire experience was very pleasant! Very friendly and helpful staff and full of great advice!
Liam Haynes
6 years ago
Lovely Vet, helped me through the complex steps of moving my dog to New Zealand. They were excellent, even though I was new to the practice they assisted wherever necessary and were perfect with my dog, who gets a little scared at the vet. Could not recommend them more.
