Phoenix Vets – Vets in Sandhurst
Clinic Overview
Phoenix Vets is a CVS-owned small-animal practice in Sandhurst, established in 1988, treating dogs, cats and several small mammals including rabbits and ferrets. The clinic offers routine care such as vaccinations, parasite control and health checks alongside neutering, surgery, home visits and pet travel documentation. Recent feedback is largely positive, with owners often highlighting clear explanations, kind handling and support during difficult appointments.
Phoenix Vets is a CVS-owned small-animal practice in Sandhurst, established in 1988, treating dogs, cats and several small mammals including rabbits and ferrets. The clinic offers routine care such as vaccinations, parasite control and health checks alongside neutering, surgery, home visits and pet travel documentation. Recent feedback is largely positive, with owners often highlighting clear explanations, kind handling and support during difficult appointments.
Services
- •Routine and preventive care: consultations, vaccinations, parasite control, microchipping, nurse clinics, blood pressure checks and six-month health checks. Recent reviews include positive experiences with puppy check-ups and vaccinations.
- •Procedures and treatment: neutering, surgery and anal sac expression.
- •Small mammal care: the practice sees small pets including rabbits and ferrets; one recent review specifically praises a rabbit groom and nail trim.
- •Home and practical services: home visits, including at-home euthanasia, and GB pet travel documentation. One owner also mentions help with the paperwork and steps involved in moving a dog to New Zealand.
- •Emergency arrangements: emergency support is available during normal opening hours by calling the practice. Out of hours, emergency care is provided by MiNightVet Woking.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Most review comments focus more on care and communication than cost, although one unhappy reviewer felt an initial puppy appointment put too much emphasis on add-on services.
People
- •Alex (vet): praised for a calm, informative first puppy visit, answering questions on vaccinations and feeding.
- •Annie (vet): mentioned positively for a second vaccination appointment that owners felt was unhurried and helpful.
- •Hilly: praised for handling a rabbit with great care during a groom and nail trim.
- •Rachel (vet): thanked for helping during an anxious time with an unwell pet.
- •Michele/Michelle (reception): repeatedly praised for kindness, professionalism and helpful communication; Cerys is also mentioned positively on reception.
- •Wider team: long-term clients speak warmly about the reception staff, nurses and vets, especially for clear explanations and compassionate support around end-of-life care.
Reviews
Phoenix Vets has 4.5 stars from 50 Google reviews.
- •Recent feedback is mostly very positive, with owners describing the team as friendly, informative and professional from reception through to the vets.
- •Puppy owners mention calm, well-explained vaccination visits, with questions answered clearly and pets handled gently.
- •Longer-term clients particularly praise the practice for compassionate support during serious illness and euthanasia, including home visits that made difficult moments more bearable.
- •A small minority of feedback is less positive: one reviewer felt an initial puppy check was rushed, started late and focused too heavily on optional extras.
