Dog & Cat Vets in Sandhurst

## Summary Ashworth Veterinary Group describes itself as providing a modern veterinary service and says it has been caring for pets since the 1950s, with an emphasis on building long-term client relationships. The clinic is also listed as a veterinary nurse training facility. From the latest reviews, owners most often describe clear, unhurried explanations (including talking through options), help with vaccinations, and support for anxious or very unwell pets. One repeated complaint highlights an administrative/billing issue involving a direct debit that continued after a cancellation request. ## Services - General veterinary consultations (implied across multiple long-term clients). - Vaccinations, with owners mentioning “useful advice” during vaccine appointments. - Care for anxious pets (one owner describes their dog as “extremely anxious” and says the team handled her well). - Ongoing care for complex/serious illness in a young dog (“poorly pug puppy”), with owners noting that options were explained and understood. - Veterinary nurse training facility (explicitly listed in the clinic data). ## People - **Jayne (vet)**: described as explaining things “very clearly,” not rushing appointments, and involving the owner in choosing the treatment plan. - **Becky and Theresa (reception team)**: mentioned as long-standing team members who know returning clients/pets well; described as consistently helpful even when busy. - **Wider team (vets, nurses, reception)**: repeatedly credited for being kind and knowledgeable, with examples including taking time to ensure owners understood options and, in one case, staying open late to provide needed care. ## Reviews **Google rating: 4.5 stars from 69 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners repeatedly mention appointments running punctually and the team being efficient and friendly. - Communication is a recurring strength: taking time to explain conditions and talk through options, especially for a very sick puppy. - Handling of nervous animals is specifically praised (supportive reception interactions and calm handling of an “extremely anxious” dog). - Several reviewers describe long-term loyalty over many years/decades, suggesting continuity of care and relationships. - A conflicting theme: one reviewer (posting the same complaint twice) reports continued direct debit charges for months after asking for cancellation, indicating a potential billing/admin issue. - Cost is mentioned once as “a little bit more expensive,” framed by that reviewer as worth it for the care received.

## Summary Phoenix Vets is a small-animal practice established in 1988, treating dogs, cats and several small mammals (including rabbits and ferrets). The clinic offers routine care (vaccinations, parasite control, health checks) alongside procedures such as neutering and surgery, and also provides practical services like home visits and pet travel documentation. In the latest reviews available to us, owners repeatedly mention clear, plain-language explanations of options and consequences, and support during difficult appointments—including at-home euthanasia described as being carried out “from the comfort of our own sofa.” More recently, a rabbit owner specifically mentions a grooming and nail trim. One negative review describes an initial puppy check-up as rushed and overly focused on upselling, which conflicts with other reviewers’ accounts of supportive, informative consultations. ## Services Based on the clinic website and reviews, Phoenix Vets offers: - **Consultations** (including initial puppy checks, per reviews) - **Vaccinations** (puppy vaccination specifically mentioned in reviews) - **Neutering** - **Surgery** - **Microchipping** - **Parasite control** - **Nurse clinics** - **Blood pressure checks** - **Six-month health checks** - **Grooming & nail clipping** (rabbit grooming and nail trim mentioned in a recent review) - **Anal sac expression** - **Home visits** (with at-home euthanasia described in reviews) - **Pet travel documentation (GB)** (one review mentions help with moving a dog to New Zealand) **Emergency care (as stated on the website):** - Emergency support is available during normal opening hours by calling the practice. - Out of hours, emergency care is provided by **MiNightVet Woking**. ## People - **Hilly**: Mentioned by name in a recent review for handling a rabbit “with the utmost care” during a **groom and nail trim**. - **Michele (receptionist)**: Praised for being “kinder” during an anxious time with an unwell animal. - **Rachel (vet)**: Mentioned alongside Michele as helping during an anxious time when a pet was unwell. - **Veterinary team (general)**: Multiple long-term clients describe vets explaining **options and consequences** in a way “a normal person can understand,” and supporting owners through end-of-life decisions, including arranging euthanasia at home. ## Reviews **4.4 stars from 49 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Clear explanations and decision support:** owners mention vets laying out options and consequences in understandable terms. - **Support during difficult moments:** long-term clients describe compassionate handling of bad news and **at-home euthanasia** arrangements. - **Positive experiences with routine and practical services:** puppy vaccinations are described as pleasant with “great advice,” and a rabbit **groom and nail trim** is specifically praised. - **A contrasting negative experience:** one reviewer describes a puppy’s initial check-up as **rushed**, with a **10-minute late** start and a perceived focus on selling “extras,” and characterises the vet as uncaring/sarcastic.