Ashworth Veterinary Group – Vets in Sandhurst
Clinic Overview
Ashworth Veterinary Group, located in Sandhurst, is a well-regarded establishment with a Google Maps rating of 4.5 stars from 67 reviews. This suggests generally high satisfaction among clients, with a few areas for improvement. The clinic also operates as a veterinary nurse training facility, which could contribute to their skilled and knowledgeable staff.
Review feedback reflects a strong consensus of appreciation for the clinic's service. Many clients have praised the compassionate and attentive care provided by the staff, including veterinarians, nurses, and receptionists. Notably, the reception team and specific staff members like Jayne, Becky, and Theresa are frequently highlighted for their outstanding service, kindness, and dedication to animal care. Long-term clients express loyalty due to the trust established over many years, with one reviewer mentioning over 40 years of customer satisfaction.
While most reviews are highly favorable, one negative review points to issues with billing, specifically the continued withdrawal of funds after a service cancellation request. This indicates a potential area for improvement in administrative processes.
The clinic is known for going above and beyond, with examples such as staying open late to ensure animals receive necessary care. Although their services may be slightly more expensive, many clients believe the cost is justified by the quality of care and peace of mind offered.
Overall, Ashworth Veterinary Group is characterized by its dedicated team and exceptional service, making it a trusted choice for pet owners in Sandhurst, despite minor administrative issues that have been noted.
Special Services
Animals Treated at Ashworth Veterinary Group
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Ashworth Veterinary Group
Opening Hours
Hours
Reviews for Ashworth Veterinary Group
Note: Showing the 5 most recent Google reviews out of 67 we track in total. Recent reviews may not be representative of overall sentiment.
FIRAT CAN Nur
3 months ago
They kept taking money from my account for months even though I had asked the direct debit to be cancelled after I moved away. Not impressed
Sarah Mackenzie
8 months ago
We've been with Ashworth surgeries for over 15 years at Sandhurst and also Cove. Both are fantastic. Everyone involved, reception staff, vet nurses and vets have always been so kind and helpful
Liann Wintermeyer
a year ago
Ashworth have been very good with my extremely anxious girl. The reception staff are always warm and welcoming and make a fuss of my fur babies. Could not recommend more. Parking can be an issue but that can’t be helped given the ideal location.
Becky Saunders
a year ago
Ashworth have been amazing with my poorly pug puppy. When every other vet made us feel scared and uninformed, Ashworth took the time to make sure we understood everything and also made sure we knew all our options. They even stayed open late some days to ensure my puppy got the care he needed. Thanks to the hard work of the vets, nurses and reception team my little guy has beaten his odds and is finally enjoying life as a puppy. Yes they may be a little bit more expensive but in my opinion it's 100% worth it to feel like I can trust the team I'm leaving my puppy with. You will not be disappointed in the level of care and love they offer every animal that comes through the door.
Katie Baker
3 years ago
I've been with Ashworth for over 40 years since I was a child with my first pet and I wouldn't use any other vets. Everyone works together as an amazing team and they're outstanding. Jayne is an incredible vet and I trust her 100% with my cat and I always have. She explains everything very clearly, never rushes and together, we decide on the best treatment/plan. She genuinely cares about Sonar and that shows and matters to me. The reception team are the best, such a fantastic team of kind and caring ladies. Always helpful, always cheerful despite being very busy. Nothing is ever too much trouble for them and their customer service is second to none. Becky and Theresa have worked at the Sandhurst branch for a long time and know me and Sonar so well. Every nurse is wonderful, you will not find a more kind, caring and helpful team. All of the vets are excellent and everything is animal focused but as an 'owner' you are very much included in every decision. I recently moved and had to stay within travelling distance of Ashworth because when you're with the best you want to stay with the best. Thank you so much to an outstanding team offering outstanding service caring for your furry and human clients!
