Ashworth Veterinary Group

From the latest reviews, owners most often describe clear, unhurried explanations (including talking through options), help with vaccinations, and support for anxious or very unwell pets. One repeated complaint highlights an administrative/billing issue involving a direct debit that continued after a cancellation request.

Services

•General veterinary consultations (implied across multiple long-term clients).
•Vaccinations, with owners mentioning “useful advice” during vaccine appointments.
•Care for anxious pets (one owner describes their dog as “extremely anxious” and says the team handled her well).
•Ongoing care for complex/serious illness in a young dog (“poorly pug puppy”), with owners noting that options were explained and understood.
•Veterinary nurse training facility (explicitly listed in the clinic data).

People

•Jayne (vet): described as explaining things “very clearly,” not rushing appointments, and involving the owner in choosing the treatment plan.
•Becky and Theresa (reception team): mentioned as long-standing team members who know returning clients/pets well; described as consistently helpful even when busy.
•Wider team (vets, nurses, reception): repeatedly credited for being kind and knowledgeable, with examples including taking time to ensure owners understood options and, in one case, staying open late to provide needed care.

Reviews

Google rating: 4.5 stars from 69 reviews. - Owners repeatedly mention appointments running punctually and the team being efficient and friendly.

•Communication is a recurring strength: taking time to explain conditions and talk through options, especially for a very sick puppy.
•Handling of nervous animals is specifically praised (supportive reception interactions and calm handling of an “extremely anxious” dog).
•Several reviewers describe long-term loyalty over many years/decades, suggesting continuity of care and relationships.
•A conflicting theme: one reviewer (posting the same complaint twice) reports continued direct debit charges for months after asking for cancellation, indicating a potential billing/admin issue.
•Cost is mentioned once as “a little bit more expensive,” framed by that reviewer as worth it for the care received.

Reviews for Ashworth Veterinary Group

Note: Showing the 5 most recent Google reviews out of 69 we track in total. Recent reviews may not be representative of overall sentiment.

Tricia Short

a month ago

Very helpful and empathetic

Carole Davis

Excellent trip to the vet yesterday; punctual, friendly and efficient service. Useful advice re vaccination.

Tricia R

5 months ago

We have used this practice for many years. The vets are excellent and the nurses and reception staff also knowledgeable, kind and helpful. Would definitely recommend.

H Sargeant

6 months ago

After trying a few in the area. There’s no place that cares more than Ashworth. 5 ⭐

FIRAT CAN Nur

They kept taking money from my account for months even though I had asked the direct debit to be cancelled after I moved away. Not impressed

3 months ago

Sarah Mackenzie

8 months ago

We've been with Ashworth surgeries for over 15 years at Sandhurst and also Cove. Both are fantastic. Everyone involved, reception staff, vet nurses and vets have always been so kind and helpful

Liann Wintermeyer

a year ago

Ashworth have been very good with my extremely anxious girl. The reception staff are always warm and welcoming and make a fuss of my fur babies. Could not recommend more. Parking can be an issue but that can’t be helped given the ideal location.

Becky Saunders

Ashworth have been amazing with my poorly pug puppy. When every other vet made us feel scared and uninformed, Ashworth took the time to make sure we understood everything and also made sure we knew all our options. They even stayed open late some days to ensure my puppy got the care he needed. Thanks to the hard work of the vets, nurses and reception team my little guy has beaten his odds and is finally enjoying life as a puppy. Yes they may be a little bit more expensive but in my opinion it's 100% worth it to feel like I can trust the team I'm leaving my puppy with. You will not be disappointed in the level of care and love they offer every animal that comes through the door.

Katie Baker

3 years ago

I've been with Ashworth for over 40 years since I was a child with my first pet and I wouldn't use any other vets. Everyone works together as an amazing team and they're outstanding. Jayne is an incredible vet and I trust her 100% with my cat and I always have. She explains everything very clearly, never rushes and together, we decide on the best treatment/plan. She genuinely cares about Sonar and that shows and matters to me. The reception team are the best, such a fantastic team of kind and caring ladies. Always helpful, always cheerful despite being very busy. Nothing is ever too much trouble for them and their customer service is second to none. Becky and Theresa have worked at the Sandhurst branch for a long time and know me and Sonar so well. Every nurse is wonderful, you will not find a more kind, caring and helpful team. All of the vets are excellent and everything is animal focused but as an 'owner' you are very much included in every decision. I recently moved and had to stay within travelling distance of Ashworth because when you're with the best you want to stay with the best. Thank you so much to an outstanding team offering outstanding service caring for your furry and human clients!