Bracken Veterinary Centre

- Recent feedback is largely very positive about the team’s compassion, especially around serious illness, euthanasia and bereavement. - Owners describe clear explanations, regular updates, patience when making difficult decisions, and pets being handled gently when nervous or unwell. - Specific examples include emergency help after a dog collapsed, ongoing support through scans and treatment changes, recovery care for an unwell cat, and a sympathy card sent after a pet’s death.

Bracken Veterinary Centre in Bracknell is part of the CVS group and offers routine small-animal care alongside more complex case work. Website-listed facilities include in-house diagnostics such as laboratory testing, ultrasound and x-rays, with referral services for soft tissue surgery, orthopaedics and cardiology. Out-of-hours emergencies are directed to MiNightVet.

Services

•General and preventive care: consultations, routine healthcare, vaccinations, parasite control, microchipping, neutering, nurse clinics, blood pressure checks and six-month health checks.
•Urgent care and ongoing illness management: emergency care during normal hours, with reviews describing support for unwell pets including collapse, repeat scans and tests, medication changes, and follow-up during complex cases.
•Diagnostics and treatment: in-house lab work, ultrasound and x-rays, dentistry including on-site dental procedures, and surgery.
•Referral services: listed referral options for soft tissue surgery, orthopaedic surgery and cardiology.
•Additional pet services: grooming and nail clipping, anal sac expression, pet travel documentation and home visits.
•Exotic pet care: a GP service for species including small mammals, reptiles and tortoises, birds, and backyard poultry.
•Out-of-hours arrangements: MiNightVet handles emergencies outside normal opening hours.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews are mostly focused on care rather than cost, though one recent reviewer reported a very high quote compared with another practice.

People

•Kate (vet): praised for clear explanations, reassurance and a gentle manner with a nervous pet.
•Christina (vet): described as calm and kind with a nervous dog, with thoughtful follow-up after the appointment.
•Isabel and Michael (vets): named by one owner as the main vets managing a complex case over time, including scans, tests and medication changes.
•Adele: thanked for empathy and support during euthanasia.
•Nicole: warmly mentioned for her rapport with a French Bulldog.
•Reception team: several reviews highlight supportive, compassionate reception staff, especially on difficult days.

Reviews

Bracken Veterinary Centre has a 4.6-star Google rating from 234 reviews.

•Recent feedback is largely very positive about the team’s compassion, especially around serious illness, euthanasia and bereavement.
•Owners describe clear explanations, regular updates, patience when making difficult decisions, and pets being handled gently when nervous or unwell.
•Specific examples include emergency help after a dog collapsed, ongoing support through scans and treatment changes, recovery care for an unwell cat, and a sympathy card sent after a pet’s death.
•One recent review raises a serious complaint about pricing and alleges the practice contacted the RSPCA after treatment was declined.

Reviews for Bracken Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 234 we track in total. Recent reviews may not be representative of overall sentiment.

Daniel Bradley

5 months ago

Took our cat ginger in was not eating.cannot thank the team enough for the care and treatment ginger received to get him back on the road to recovery.

Kacper Kaczmarek

6 months ago

Quoted us an insane price to help my cat, when i phoned a different practice and found out they can do the same for a third of their price these guys sent RSPCA to my house. My cat is healthy and happy now, not thanks to you.

Gillian Willis

6 months ago

Brilliant practice my aged little dog had died overnight in her sleep and as I am an elderly lady I was unable to dig her a grave. I called this practice as they are about 5 minds from my home even though I have not been with them for long a loverly lady came out straight away to collect her from me for cremation and didn't, charge me anything for their service as a pensioner I was so gratefully.

Amandine Painton

11 months ago

Very thoughtful and personal touch when it matters. We’ve been going to Bracken Vets for many years and luckily rarely visited. Sadly our elder cat got really poorly, mostly due to old age and we had to take her for her very last visit after weeks of worry and indecision about what was the best thing to do for our furry companion. The staff showed a lot of patience and compassion throughout the whole time. What surprised us most in the nicest way is when a card came through our letter box with the team’s words of sympathy for our loss. It was even more touching that the cat drawing on the card reminded us of our cat. This kind gesture really warmed our hearts and we wouldn’t want to take our pets anywhere else. Thank you to Bracken Vets team. You are all wonderful humans.

Amandine Painton

11 months ago

Christina Smirfitt

1 year ago

Fantastic vets wonderful caring staff Nicole is so wonderful with our Frenchie Luna she loves seeing her and everyone at the vets 😁 xx

Omar Malik

1 year ago

omfortable. Her expertise as a vet is undeniable, but what truly sets her apart is her compassion and genuine love for animals. Kate went above and beyond to provide the best treatment, patiently explaining everything and making sure I felt reassured every step of the way. Casper, who is usually quite nervous, was surprisingly at ease in her care – a true testament to her kindness and gentle approach. If you're looking for a vet who treats your pet like family, Kate is the one. I couldn't be more grateful for her exceptional service and highly recommend her to any pet owner!

Sarah Sowerby

1 year ago

Could not thank the receptionists and the vet who looked after us on this very sad day. They explained everything nothing was to much trouble. We could take our time and was updated throughout. The receptionist with the long blond hair was amazing , comforting and kept an eye on me The vet compassionate full of empathy . Stella and our family were really looked after thank you Bracken vets

Melissa Stephan

2 years ago

I cannot recommend this vet practice enough. I joined when we moved to Bracknell and did my research before taking my dog here. In the more recent months, the care, compassion and genuine support provided by everyone here has been absolutely amazing and appreciated. My dog Ted became quite poorly over Christmas and I was seen as an emergency on the 27th following him collapsing. He was in and out for various scans and tests throughout Jan and was greatly cared by all of the staff there. He was put on steroids and his symptoms massively improved with the idea of a check up in 3/4 months time. Ted had unfortunately a complex case, with various heart issues and a liver mass appearing. He started to become quite unwell again and he severely deteriorated this Monday gone. Isabel and Michael (who were Ted's primary vets) both kept in contact with me and Ted was in on Monday for a scan. Unfortunately, the liver mass had largely increased and spread, demonstrating it was likely cancerous. Although we tried increasing his medication to see if that eliviated his symptoms and would provide him still with a good quality of life, Ted took a turn for the worse yesterday and we made the decision to put him to sleep. Thank you Adele for being so empathetic with us yesterday and looking after our baby until the end. Thank you to all of the practice staff to be honest, Ted and I have been regular visitors and you have all been so amazing, sweet and kind to us both throughout and I couldn't have asked for more. If you want a practice that deeply cares for you and your pet, this is the place to go, genuinely.

Anne Cooper

3 years ago

First visit after reading lots of very positive recommendations. I was really pleased with the way our visit was conducted. The waiting area is clean and fresh and the lovely receptionist was very friendly and the perfect first point of contact. Christina was a lovely vet who put our nervous dog at ease, she explained everything really well and sent me an email as promised later in the evening with options available for us to consider. No hard sell....just kindness! Thank you so much for such a positive visit. I feel lucky to have such professional service close by. We have had to visit several times since and always had the same level of excellent service... Subsequent visits with our two other dogs have been equally positive and reassuring...if 10 stars were possible I would award them...!