Moor Cottage Veterinary Practice

The best vets in the Bracknell area. They have a VIP, system, whereby cat flea and worming tablets/drops, booster injections, and a 3 monthly check up are included in the monthly fee.

I hate to think how many poor animals have been put to sleep because of the way this vet word things and their practices. I have taken my time writing this review to allow the anger I had for the vets to subside and this be a publicly readable review. During a charity hike my wife and I were on, our cat fell ill at the professional cattery he was staying at due to complications with his diabetes. The cattery got the first emergency appointment they could from Moor Cottage and rushed our boy in. At this point we were stranded in Africa with no way of getting back to the UK so as you could imagine, worry was setting in and we were blaming ourselves for doing the hike. Due to communication issues, (only available over the internet), we had to liase with our cattery staff and the vets through the cattery staff phones because the practice doesn't have a practice mobile with whats app on. The vets used works like 'Catastrophic' to describe the issues our poor boy was facing. They estimated that it would cost £800-£1500 a day to keep him alive and we should be prepared to 'make a decision' on keeping him alive. We agreed to keep him on meds for 24 hours to see if his condition improved and we planned to make contact again the following day. Then, the cattery staff were informed that he would need to be moved to a vets in Reading as Moor Cottage do not provide services overnight. We found a way to move him to Reading that evening, just to then be told we would need to bring him back to Moor Cottage the following day. In fact, he would need to be transferred to and from the Reading vets every day because the Reading vets only operated in that location overnight and a different vets used the facility during the day for normal services. So, our cat is sick, we can't get home, Moor Cottage are scaremongering with words like 'Catastrophic', advised he needed to be on fluids and IV's but would need to be transported twice a day to and from Reading (without his IV's/Fluids) by the cats caregivers. Seems there was little to no hope for him right? Well, thanks to our caregiver ringing another vet for a second opinion, our boy is alive and kicking after 5 days in the same vets after we insisted on having him transferred from Moor Cottage's care. Now, back to my first statement, imaging our cattery hadn't got a second opinion? Imagine Moor Cottage vets used the words Catastrophic with little old Doris after she had used the vets for the last 30 years, you are supposed to trust your vet right? How many people have made decisions to let their pets go because they trusted their vets and didn't get a second opinion or believed things were worse then they were. The new vets invested in a way to Internet message us updates twice daily, provided videos and picture of him as he recovered, provided on going cost updates and were able to keep him in the same place and not cause additional stress by needing him to be transferred continuously. That is a Vet I can Trust and needless to say we are very happy with the new vets and he is back to his usual mischievous self. For the extra kicker, not once did the new vet use words like Catastrophic, they were disgusted that a vets could be so negative when the situation was treatable and his care came in at a fraction of what Moor Cottage had quoted per day. Moral of this story, get the second opinion.

Absolute rip off for cat food. Literally double the price of other places.

Lovely vets, lovely people. Great support when our dog needed them….

Excellent, caring team and perfect for cats! My appointment was quick, efficient, and stress-free. The vet and receptionist were both friendly and warm, and it really shows how much they care about the animals (and their humans!). I especially love that they have a cat-only clinic, so you don’t have to wait around with dogs or other animals that might stress your cat out. It makes such a difference. Highly recommend for anyone with a nervous or sensitive cat.

We had to make the heartbreaking decision 💔 to let our beautiful Golden Ava go on 23rd Aug. The staff were so kind and guided us through a horrendous time. We also received a surprise gift of 2 locks of Avas fur , sent to us with a card ...we just found out it was a thoughtful decision by staff member Henry M , unprompted. We cant thank Henry enough , so kind and he definitely went over and above. Greatly appreciated. ❤️

I've had pets for nearly 30 years and I have always had them treated at Moor Cottage. They've seen plenty of dramatic scenes from my pets - from broken tails to major surgery - and always kept me up to date with what needed to be done and what options were available. Booking an appointment is quick and easy, and both the receptionists and vets are very kind and empathetic, and upfront about the costs and procedures required. They are also highly skilled: one of my pets only had a 50% chance of surviving a serious operation and went on to live for over a decade. Yesterday I had to have my beloved cat of 18 years put to sleep, and the vet was very sympathetic - they gave me a print of his paw and a vial of his fur as a keepsake. I greatly appreciate all that they've done for me and my pets over the years. Thank you!

Moor Cottage is an outstanding veterinary practice. The receptionists are incredibly polite and helpful, the nurses and vets always listen carefully, do their best to soothe my cats during checkups and give clear explanations about diagnoses and treatment. Getting hold of flea and worm treatment is made easy. I'm an especially big fan of the fact they have a separate clinic for cats and the effort that's made to create a less stressful environment for them. I have three cats, one of which is very nervous and hates being handled, but every time we go the vets are exceptional with him and he calms down quickly. I'm much more confident with this team than I was with the previous practice I used. The staff absolutely know what they're doing, they're warm, friendly and kind. I've never had a problem making appointments or getting information when I needed to. The new appointment booking app is an extra bonus and their emergency line is great too. Couldn't recommend this place more.

Impeccable service, couldn't have asked for anything more from them. All the staff are amazing and very polite. The practice is clean, smells nice and is welcoming. My dog has a fear of vets but since we have been at moorcottage he has settled down and isn't so anxious and he is dealt with patients and care which he never got at our previous vets.