Emerson and Watson Ltd

Emerson and Watson Ltd is an equine-only veterinary practice offering a fully mobile service, with vets carrying mobile diagnostic/treatment equipment to attend horses at their usual yards. The website states a 24-hour service, 365 days a year, and highlights investigative work (lameness, poor performance, medical investigations) alongside dentistry, pre-purchase examinations, and international exports.

From the latest written reviews available to us, owners repeatedly describe: (1) in-depth investigations to find hard-to-spot causes of lameness/illness, (2) clear options for treatment plans, including balancing care with cost, and (3) aftercare/follow-up, including staying in touch by phone. One review raises a specific complaint about a staff member (“Maggie”) being rude/disrespectful, while still saying the vets were great.

Services

• •Mobile equine veterinary care (website: “totally mobile”; vets carry “modern, sophisticated mobile equipment”).
• •Poor performance investigations (website).
• •Lameness investigations (website; reviews mention seeking advice on lameness and investigating difficult-to-detect issues).
• •Medical investigations (website).
• •Dental care (website).
• •Pre-purchase examinations (website; reviews describe pre-purchase vetting and identifying an old injury that could have been missed).
• •International exports (website).
• •Advice and follow-up by phone (reviews: “end of the phone” for small issues; kept owners updated by phone; aftercare/follow-up mentioned).
• •24-hour service, 365 days a year (website statement).

People

• •Ricki Watson (vet): Mentioned multiple times as a main vet. Reviews describe him going “into great depth to find the cause” of injuries/illness that were hard to detect, then offering treatment-plan options. Several reviewers emphasise that he discusses treatment in a way that considers overall cost (e.g., “right treatment at the right time with the overall cost”) and provides follow-up/aftercare, including being available by phone.
• •Charlotte (role not stated): One review says “Charlotte as always was lovely and the horses love her.”
• •Mark (role not stated): Mentioned as “Mark and the team,” described in one review as experienced, practical, and compassionate.
• •Maggie (role not stated): One review complains that “Maggie is rude and disrespectful,” contrasting this with “the vets… were great.”

Reviews

4.8 stars from 20 reviews. The written reviews available are overwhelmingly 5-star, with one raising a specific complaint about a staff member’s manner.

“”

• •Thorough investigation and problem-solving: owners describe deep dives into hard-to-detect injuries/illness and finding underlying causes.
• •Pre-purchase vetting that picked up issues: one owner says an old injury was identified during a prospective purchase exam.
• •Follow-up and phone communication: staying in touch by phone, keeping owners updated, and being available for advice.
• •Cost and treatment choices discussed openly: multiple reviews say treatment plans were presented as options and not framed around “making money.”
• •A note of conflicting experience on staff interaction: one reviewer reports a negative experience with “Maggie” (rude/disrespectful) while still praising the vets.