The Pines Veterinary Clinic

- Several recent reviewers praise the team for practical, compassionate help, including dealing with a deceased cat brought in from the roadside and taking responsibility for contacting the owner through the microchip details. - One reviewer describes feeling strongly supported during a puppy scam situation, singling out Michaela for arranging sanctuary placement and rehoming help. - A cat owner speaks very positively about Dr.

The Pines Veterinary Clinic in Maidenhead is part of the CVS group and treats small animals, including dogs, cats and several small pets. It offers routine first-opinion care alongside in-house diagnostics such as lab work, X-ray and ultrasound, and also advertises referral services in soft tissue surgery, cardiology and dermatology. Recent feedback is mixed, with praise for compassionate practical help and cat care, alongside some complaints about communication and a disputed clinical decision.

Services

•General veterinary care for small animals, including consultations, regular check-ups and six-month health checks
•Preventive care, including vaccinations, parasite control and microchipping
•Dentistry, neutering and other surgical procedures
•Diagnostics and imaging, with an in-house lab, X-ray and ultrasound
•Nurse clinics and routine support services, including blood pressure checks, anal sac expression, grooming and nail clipping
•Home visits
•Referral services advertised in soft tissue surgery, cardiology and dermatology
•Emergency arrangements: emergencies are handled by the practice during normal opening hours, with out-of-hours emergency care provided by MiNightVet
•Recent review examples include staff scanning a deceased cat for a microchip and handling the next steps to contact the owner, and helping arrange rehoming support via an animal sanctuary

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews include one complaint about charges and communication when leaving a pet plan, with the client saying they paid over £200 and then received conflicting information about whether plan benefits would continue.

People

•Dr. Callum (vet): praised by a cat owner for being knowledgeable and experienced with cats, especially Ragdolls
•Michaela (role not stated): thanked in a recent review for helping find an animal sanctuary and arranging rehoming support after a suspected puppy scam

Reviews

Google rating: 4.3 stars from 158 reviews.

•Several recent reviewers praise the team for practical, compassionate help, including dealing with a deceased cat brought in from the roadside and taking responsibility for contacting the owner through the microchip details.
•One reviewer describes feeling strongly supported during a puppy scam situation, singling out Michaela for arranging sanctuary placement and rehoming help.
•A cat owner speaks very positively about Dr. Callum, saying their cats received excellent care and that his understanding of Ragdolls was especially reassuring.
•Negative feedback centres on communication and billing around a pet plan cancellation, plus one serious but disputed complaint from a reviewer who says euthanasia was recommended before a second opinion found treatable issues.

Reviews for The Pines Veterinary Clinic

Note: Showing the 10 most recent Google reviews out of 158 we track in total. Recent reviews may not be representative of overall sentiment.

David Schofield

10 months ago

Excellent service until I tried to leave their plan due to moving. Sent an email saying I owed money. When I called I was told I had to pay the balance on the annual plan but could still have its benefits. Not ideal but I paid. Then got an email saying I couldn’t continue the benefits and had to email the practice manager if I wanted an explanation. Still haven’t had a reply to my email! Currently thinking I’ve been conned out of over £200

Lisa King

Today 8th JULY, 2025 ... A poor CAT was run over outside across from our House today down All Saints Avenue, Maidenhead by a car who didn't stop unfortunately... I just wanted to Thank the vets and the staff on duty today for their work in locating a microchip for the deceased cat... They kindly told us to leave the cat with them and they will take care of everything from here and at least they will be able to contact the owners to let them know. Thank you 🙏 🤗💜🤩once again for providing such a service as this for deceased domestic animals.. BLESS YOU.. May it R.I.P NOW 😘😸 ROY and LISA KING xx

Janet Tinkler

I managed to get involved with a puppy scam!! I thought I was buying 2 dogs, needing a new home in difficult circumstances. I turned to pines vets for help. They were incredible! Especially Michaela! She found an animal sanctuary that I could take them. Arrange a time and date for me to drop them off. Thank you! I was so blessed by pines vets. It was an awful experience and I felt so supported by this local vet service and their ethics of championing re homing to stop animals going back into a money making scandal!

Cynthia

1 year ago

I highly recommend this clinic. The care and attention my cats receive everytime is outstanding. Dr. Callum is clearly knowledgeable and experienced with cats, especially with Ragdolls, which was a huge relief after visiting other vets who didn’t fully understand the breed. It’s great to finally have a vet who understands my cats’ needs and who truly cares.

taj singh

If this business is still owned by 2 sisters the the owner don’t care about the animals at all. My work colleague, took his to for check up,(the lab is 10 years old) they said he has to be put down, they got 2nd opinion, found out that the dog had bit of a flu and early signs of arthritis in 1 knee. Now, the pine vets said the dog has to be put down, after asking few questions about the owner’s finances, But the vets that gave 2nd opinion said the dog needed some gel for the knees, and an injection and his heart and lungs are fine. So how could PINE VETS, say that the dog needs to be put down and the other vets say he is good health other the small things like the knee issue and bit off illness. I think vets like these need to be avoided who look/ ask about you finance situation before they give the verdict about what needs to be done to the beloved pet. Also, the problems they stated, they did not show X-rays to the the person. I just feel vets like these con people out of the money. I would never ever take my tabby cat to these heartless money grabbing owners. I hope you live you family member animal also to avoid getting scammed. After going to pine vets, PLEASE GET A 2nd OPINION. You may just enjoy few more years with you buddy.