The Pines Veterinary Clinic

The Pines Veterinary Clinic is listed as part of The Vet Collection group and focuses on small animals (including dogs, cats and several small pets). The clinic offers routine care plus in-house diagnostics (lab work, X‑ray and ultrasound) and advertises referral services in soft tissue surgery, cardiology and dermatology.

From the latest reviews available, owners highlight a few very specific experiences: staff scanned a deceased cat for a microchip and took over next steps to contact the owner, and one reviewer describes staff (notably Michaela) finding an animal sanctuary and arranging rehoming support after a suspected puppy scam. A smaller number of reviews raise concerns about plan cancellation/communication and a reported case where a client says euthanasia was recommended but a second opinion found treatable issues.

Services

Based on the clinic’s website summary and the reviews provided

•Consultations and regular check-ups (including six‑month health checks)
•Vaccinations, parasite control, and microchipping
•Dentistry
•Neutering and surgery
•Diagnostic tests & imaging, with in-house lab, X‑ray, and ultrasound
•Nurse clinics, including blood pressure checks
•Routine procedures such as anal sac expression, grooming & nail clipping
•Home visits
•Advertised referral services: soft tissue surgery, cardiology, dermatology
•Emergency care: emergencies are handled by the practice during normal hours; out-of-hours emergency care is provided by MiNightVet (as stated on the website)
•Review example: staff located a microchip for a deceased cat and handled onward steps to try to notify the owner

Pricing

•No standard fees are listed in the provided sources.
•One reviewer reports a dispute when leaving an annual plan, saying they paid “over £200” and then received conflicting information about whether plan benefits would continue.

People

•Dr. Callum (vet): one cat owner says he was particularly knowledgeable with cats, specifically mentioning experience with Ragdolls, which they found reassuring after prior vets “didn’t fully understand the breed.”
•Michaela (staff member; role not stated): a reviewer credits her with finding an animal sanctuary and arranging a drop-off to support rehoming after the reviewer believed they’d been drawn into a puppy scam.

Reviews

Google rating: 4.3 stars from 158 reviews. “”

•Practical help beyond routine appointments: examples include microchip scanning and taking responsibility for next steps after a deceased cat was brought in, and rehoming support by arranging a sanctuary placement.
•Species-specific reassurance: one reviewer felt their cats’ needs were better understood here, explicitly citing Ragdoll knowledge.
•Communication and policy complaints (conflicting experiences): one reviewer describes unclear/contradictory messages around cancelling a plan and says they did not receive a reply from the practice manager.
•Serious clinical concern raised by a reviewer (unverified): one reviewer alleges a dog was advised to be put down and that finances were discussed; they say a second opinion found treatable issues (flu-like illness and early arthritis) and they also say X‑rays weren’t shown.

Reviews for The Pines Veterinary Clinic

Note: Showing the 5 most recent Google reviews out of 158 we track in total. Recent reviews may not be representative of overall sentiment.

David Schofield

5 months ago

Excellent service until I tried to leave their plan due to moving. Sent an email saying I owed money. When I called I was told I had to pay the balance on the annual plan but could still have its benefits. Not ideal but I paid. Then got an email saying I couldn’t continue the benefits and had to email the practice manager if I wanted an explanation. Still haven’t had a reply to my email! Currently thinking I’ve been conned out of over £200

3 months ago

Lisa King

Today 8th JULY, 2025 ... A poor CAT was run over outside across from our House today down All Saints Avenue, Maidenhead by a car who didn't stop unfortunately... I just wanted to Thank the vets and the staff on duty today for their work in locating a microchip for the deceased cat... They kindly told us to leave the cat with them and they will take care of everything from here and at least they will be able to contact the owners to let them know. Thank you 🙏 🤗💜🤩once again for providing such a service as this for deceased domestic animals.. BLESS YOU.. May it R.I.P NOW 😘😸 ROY and LISA KING xx

6 months ago

Janet Tinkler

I managed to get involved with a puppy scam!! I thought I was buying 2 dogs, needing a new home in difficult circumstances. I turned to pines vets for help. They were incredible! Especially Michaela! She found an animal sanctuary that I could take them. Arrange a time and date for me to drop them off. Thank you! I was so blessed by pines vets. It was an awful experience and I felt so supported by this local vet service and their ethics of championing re homing to stop animals going back into a money making scandal!

Cynthia

10 months ago

I highly recommend this clinic. The care and attention my cats receive everytime is outstanding. Dr. Callum is clearly knowledgeable and experienced with cats, especially with Ragdolls, which was a huge relief after visiting other vets who didn’t fully understand the breed. It’s great to finally have a vet who understands my cats’ needs and who truly cares.

7 months ago

taj singh

If this business is still owned by 2 sisters the the owner don’t care about the animals at all. My work colleague, took his to for check up,(the lab is 10 years old) they said he has to be put down, they got 2nd opinion, found out that the dog had bit of a flu and early signs of arthritis in 1 knee. Now, the pine vets said the dog has to be put down, after asking few questions about the owner’s finances, But the vets that gave 2nd opinion said the dog needed some gel for the knees, and an injection and his heart and lungs are fine. So how could PINE VETS, say that the dog needs to be put down and the other vets say he is good health other the small things like the knee issue and bit off illness. I think vets like these need to be avoided who look/ ask about you finance situation before they give the verdict about what needs to be done to the beloved pet. Also, the problems they stated, they did not show X-rays to the the person. I just feel vets like these con people out of the money. I would never ever take my tabby cat to these heartless money grabbing owners. I hope you live you family member animal also to avoid getting scammed. After going to pine vets, PLEASE GET A 2nd OPINION. You may just enjoy few more years with you buddy.