Kingsclere Veterinary Surgery

Concrete details mentioned by owners include

• •Cat spay/neuter surgery with “excellent” communication via WhatsApp (including convenience of messaging).
• •Dental descale with possible extractions, where one owner says the quote included any extractions and aftercare, and they received progress updates and photos during the day.
• •Nail trimming provided as a regular service for a pet on a subscription.
• •Staff taking extra time with anxious dogs and explaining problems and options without making owners feel rushed.

Services

Services and capabilities explicitly mentioned in reviews include

• •Cat spay (surgical neutering).
• •Dentistry: teeth descaling/cleaning, with possible extractions discussed as part of the treatment plan.
• •Post-operative aftercare, including return visits after a dental procedure.
• •Nail trimming.
• •Treatment for injuries after a dog attack (details of treatment aren’t specified, but care for the incident is described).
• •Routine check-ups and “thorough review” appointments for ongoing care.
• •Owner updates during the day, including photos and communication by WhatsApp/phone (as described by reviewers).

People

Named team members mentioned in reviews

• •Laura (vet/team member): repeatedly credited for taking time to explain problems and options, and for helping a dog become comfortable attending the clinic (one owner said their dog went from being terrified at a previous practice to pulling to go in). Another review mentions Laura being welcoming to children and involving them (e.g., letting them listen to a dog’s heart).
• •Matt (vet/team member): mentioned alongside Laura as part of “Matt & the team,” in the context of supportive care and clear explanations during a difficult period.
• •Freya (vet/team member): described as reassuring and empathetic when a dog was treated after being attacked by another dog.

Reviews

Google rating: 5 stars from 101 reviews. - Communication during procedures: owners mention being kept updated through the day, including WhatsApp messages and photos.

• •Specific procedures discussed positively: cat spay and dental descaling with possible extractions are both described as going smoothly, with clear planning and aftercare.
• •Time and explanations: multiple reviewers say they don’t feel rushed, and that options are explained in a way that helps them make decisions.
• •Handling nervous pets: several owners highlight patience with anxious or fearful dogs, with one reporting a marked change in their dog’s willingness to enter the clinic.
• •Small “comfort” touches: treats are mentioned more than once (including “hand made treats”), and owners describe pets being happy to return for follow-up visits.