Donnington Grove Veterinary Group

Recent review themes include: - Compassionate end-of-life care: several owners describe thoughtful, unhurried support during euthanasia appointments, including clear explanations, time to say goodbye, and in one case a home visit. - Strong emergency response: reviews mention quick access when pets need urgent help, including a cat treated promptly after a tail bite and an elderly cat seen very quickly after Christmas. - Friendly, professional team: many reviewers describe staff as caring, experienced, and reassuring, with smooth registration and a calm atmosphere.

Donnington Grove Veterinary Group is a large first-opinion small-animal practice in Newbury that has been established for over 100 years. Its main site is an RCVS-accredited hospital and states it is open 24 hours a day, 365 days a year for routine appointments as well as emergencies. Recent feedback continues to highlight fast help when something is urgent and calm, compassionate support for end-of-life care, including both in-clinic appointments and one home visit.

Services

•24/7 routine and emergency care at the main hospital, with review examples including an emergency slot for a cat with a tail bite and a same-day end-of-life appointment for an elderly cat within about 15 minutes of calling.
•Euthanasia and end-of-life support, which is a recurring theme in reviews. Owners describe clear explanations, unhurried appointments, time to say goodbye, and being given privacy afterwards. One recent review also mentions a home visit for a dog to avoid unnecessary suffering.
•Prescriptions and medication dispensing, including helping at short notice with a prescription another practice could not supply.
•Small-animal care across multiple species, including cats, dogs, rabbits, birds, and other small furry pets. Reviews specifically mention cat and dog care, as well as the practice accepting an injured wood pigeon.
•Surgical care, with one long-term client describing their dog receiving excellent care around major surgeries.
•Veterinary nurse training facility, listed in the clinic information.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services.

People

•Daniela (vet) is specifically thanked in a review about a dog’s major surgeries and ongoing care.
•Amber and Val are named in an emergency review for being kind, patient, and efficient when fitting in a cat at short notice.
•Reception team members are often praised for helping owners through difficult appointments, explaining arrangements clearly, and handling checkout with sensitivity and privacy.
•Vets and nurses are also regularly described as caring, professional, and calm, especially during emergency and end-of-life situations.

Reviews

Google rating: 4.7/5 from 388 reviews.

Recent review themes include

•Compassionate end-of-life care: several owners describe thoughtful, unhurried support during euthanasia appointments, including clear explanations, time to say goodbye, and in one case a home visit.
•Strong emergency response: reviews mention quick access when pets need urgent help, including a cat treated promptly after a tail bite and an elderly cat seen very quickly after Christmas.
•Friendly, professional team: many reviewers describe staff as caring, experienced, and reassuring, with smooth registration and a calm atmosphere.
•Mostly positive reception feedback, with one notable exception: while several owners found reception helpful and kind, one reviewer felt intimidated and unwelcome when collecting a prescription.

Reviews for Donnington Grove Veterinary Group

Note: Showing the 10 most recent Google reviews out of 388 we track in total. Recent reviews may not be representative of overall sentiment.

Aj Fury

1 month ago

Always fantastic Ty will 👍

anita mcdonald

2 months ago

I sadly had to say goodbye to my 15 year + border collie benji a couple of months ago. Even though it was devastating and inevitable at the same time, after a very quick decline overnight, I called and arranged for a vet to come to my home to prevent any unnecessary suffering. The vet and nurse were so caring and accommodating to both me and my fur baby, horrid situation but can’t recommend them enough for their care and compassion. Thank you 🐶

Maria M.

3 months ago

Absolutely love this vets, wouldnt go anywhere else , all very friendly, helpful and caring.

Martin Renaut

I sadly had to put my dog to sleep, I rang the vet during the day, the receptionist was very helpful, kind, explained the procedure, and made me an appointment. Upon arrival the receptionist checked us in and we saw the vet on time. The vet was lovely, he explained what would happen, took his time, showed compassion,care and made the procedure stress free. After it was done it was back to reception, were they again were great, gave me time to lay my dog in the car. With an offer to pay at a later date. Which I declined. All in all they were all fantastic. Kind regards Martin Renaut and Whiskey dog

Peter Hughes

Important if you have a pet

Tilly L

4 months ago

I typically would never write a bad review as I think those people have too much time on their hands, but this has been playing on my mind for months and has made me not want to go back. A few months ago I went into the vets reception area to pick up my dog’s prescription, as my mum was not able to so she asked me. When I arrived at reception, there were 11 staff members behind the desk and I thought maybe I was in the wrong place, the way they all looked at me. All the women looked at me at the same time, like I’d done something wrong by walking into reception. When I did get closer, nobody said hello or how can I help they just stared at me quite intimidatingly waiting for me to say something, so I did and I received the package fine, but no smiles. I’m not sure if maybe it’s because they don’t recognise me or the time I came, but I checked google for what time they shut after and I was still on time and had 2 hours before they shut. I don’t want to complain but as a young woman walking into a group of people at the same time, looking at me like I’d done something wrong or had something on my face, this was really confusing and intimidating and plays on my mind now as to why I was treated like that.

Jennifer Holmes

Very professional and experienced staff. Easy parking. Easy pet registration.

David BENNETT

5 months ago

Darren

6 months ago

Great friendly staff here. They helped me out at very short notice with a prescription my local vets (in Swindon) could not dispense. Really happy and would recommend to others.

Darryl Pitt

7 months ago

What a caring and professional team at Donnington Grove Veterinary Group in Newbury! 🐾 We had an emergency with our cat, who had a nasty bite on his tail, and the team were simply amazing. Amber, Val, and the vet who assisted us were so kind, patient, and efficient. They managed to fit us in with an emergency slot and gave our cat the best care possible. The service was friendly, the atmosphere calm and reassuring, and the location easy to get to when time mattered most. Thanks to their quick action and expert care, our cat has now fully recovered and is back to his playful self. We are so grateful to the team at Donnington Grove Veterinary Group — highly recommend them to anyone in need of a trusted, compassionate veterinary practice in Newbury.