GKG Vets

GKG Vets offers routine appointments by booking only, with out-of-hours emergencies handled via a partnership with VetsNow (calls to the practice number divert to the VetsNow contact centre when closed). The website promotes Pet Health Club® Plus (with consultations included) and advertises set-price preventive checks (a “six‑month healthy pet check” and wellness screening).

From the latest reviews, owners most often describe friendly, welcoming staff and vets who take time to listen; there are also specific examples of intensive day-stay care (including dental work with updates during the day). A minority of recent feedback raises concerns about standards and fees, including one complaint of a missed diagnosis and being asked to pay another consultation fee at a return visit.

Services

• •Out-of-hours emergency care: provided through VetsNow (dedicated emergency service), via diversion to the VetsNow contact centre when the practice is closed (as described on the website).
• •Dental procedures: one owner describes their dog spending the day at the practice “to have his teeth done,” and being calm on collection; the practice reportedly provided updates during the day.
• •Preventive health checks / screening (website)
• •“Six-month healthy pet check” (advertised as aimed at catching hidden health issues early).
• •Wellness screening (advertised as available at a set price).
• •Vaccination reminders: mentioned by an owner who receives vaccination reminder emails.

Pricing

• •Wellness screening: advertised at £60 (website).
• •Six‑month healthy pet check: advertised at £24.99 (website).
• •Pet Health Club® Plus: website states consultations are included (no price shown).
• •Other costs: one reviewer reports being presented with a “huge bill,” and another reports being told they would need to pay another consultation fee on a return visit (no amounts given).

People

• •Richard (vet): repeatedly named by one reviewer as “the best vet for us,” described as warm and empathetic, and “extremely skilled.”
• •Alice Kim (vet): named in a 1‑star review alleging a cat’s issue was misdiagnosed, that basic checks (temperature/heartbeat) were not done at the initial visit, and that the owner was asked to pay another consultation fee when returning.
• •Reception/support staff: in a dental day-stay account, the owner says the whole team—including reception—were “wonderful,” and that they were contacted multiple times during the day with updates.

Reviews

Google rating: 4.6 stars from 195 reviews.

• •Handling and communication: owners describe staff as welcoming and professional, and say vets listen and help; one owner with nervous cats says the vet is “always great” with them.
• •Care during procedures / day stays: a dog having dental work reportedly received calm, attentive care, with the owner updated “a few times throughout the day.”
• •Urgent fitting-in (older review): one owner says they were fitted in during a busy holiday period when their dog became suddenly unwell.
• •Concerns raised in negative reviews: one owner alleges misdiagnosis and lack of basic checks, plus being asked to pay another consultation fee on a return visit; another describes life-saving advice but also a later “huge bill” and dissatisfaction with how payment was handled.