Newbury South Vets4Pets Ltd – Vets in Newbury
Clinic Overview
Newbury South Vets4Pets is part of the Vets4Pets group. The practice presents itself as equipped for more complex work as well as routine care, with orthopaedic and advanced soft-tissue surgery, diagnostic imaging, an in-house lab, and hospitalisation facilities including separate cat and dog wards and an isolation unit. Recent feedback remains very positive overall, with repeated praise for clear communication, compassionate support, prompt appointments for unwell pets, and kind handling of nervous animals.
Services
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Advanced surgery and diagnostics
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Orthopaedic surgery and advanced soft-tissue surgery, including referral work
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Ultrasound, digital X-ray, echocardiograms, and in-house laboratory testing
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Recent examples include surgery for a puppy with a tibial tuberosity avulsion fracture, and blood tests plus a treatment plan for a bearded dragon with weight loss and low energy
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Medical care and ongoing treatment
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Medicine work-ups and treatment
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Osteoarthritis examinations and treatment
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Dermatology consults
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Chemotherapy
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Second opinions
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Ongoing management of long-term conditions, with reviews mentioning monthly Addison’s injections
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Routine and preventive care
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Vaccinations and annual health checks
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Neutering, dental procedures, and nurse consults
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Recent examples include rabbit vaccinations, a rabbit nail trim during the same visit, cat and dog check-ups, and kitten care
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Urgent care and procedures
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Reviews mention short-notice appointments for unwell pets and prompt attention over the Christmas period
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Recent cases include a cat seen after suddenly stopping eating, a poorly dog seen at short notice, and earlier feedback about grass seed removal from a dog’s ear canal
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Species and practical support
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The practice website mentions dogs, cats, rabbits, and small furries, while reviews also mention care for a bearded dragon
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Pet travel certificates and home visits are listed on the website
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Hospital and emergency arrangements
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Overnight inpatient care is offered for hospitalised patients to avoid unnecessary transfers to out-of-hours providers
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Out-of-hours emergencies are directed to Vets Now Reading
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Facilities listed on the website include an operating theatre, hospital ward, isolation unit, and separate cat and dog waiting areas and wards
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews give a mixed but generally fair impression on cost: some owners say it does not “charge the earth” and appreciate clear explanations and itemised costs, while one recent complaint focused on administration charges and communication around insurance paperwork and repeat prescriptions.
People
- •Natasha Jameson / Tash: Named on the website as an RCVS Recognised Advanced Practitioner and repeatedly praised for clear explanations, cost transparency, calm handling of anxious dogs, and support during urgent visits and surgery.
- •Liz: Mentioned very warmly in recent reviews for thorough, patient care, clear explanations, and helping reassure owners of an unwell cat.
- •Rhiannon: Praised for compassionate support around end-of-life care and for friendly, confident handling of nervous rabbits during vaccination visits and nail trimming.
- •Hanif: Thanked for orthopaedic surgery on a puppy and for working up and treating a bearded dragon.
- •Emma: Mentioned positively for patient, trust-building work with nail clipping and support around ongoing Addison’s treatment.
- •Charis and Sue: Named positively as part of the reception team.
- •Katie, Rhi, and Tia: Singled out in reviews for practical help and supportive handling during visits.
- •Joe Binfield and Dan Preece: Also named on the website as RCVS Recognised Advanced Practitioners.
Reviews
Google rating: 4.7/5 from 275 reviews. Recent written feedback is very positive overall, with one notable complaint about reception-side administration.
- •Compassionate, reassuring care: owners frequently describe the team as kind, welcoming, and supportive during stressful situations, including urgent illness and end-of-life care late on a Friday evening.
- •Clear explanations and good communication: several reviewers say vets take time to answer questions, explain options properly, and keep them informed throughout treatment and surgery.
- •Strong handling of nervous or vulnerable pets: this comes up for anxious dogs, very nervous rabbits, and unwell cats, with owners saying staff helped pets settle and made visits less stressful.
- •A broad mix of everyday and more complex cases: recent examples include orthopaedic surgery, rabbit vaccinations and nail trims, annual dog checks, urgent appointments for poorly pets, and exotic care for a bearded dragon; one dissatisfied reviewer criticised delays and poor communication around insurance forms, prescription collection, and an admin fee.
